Financial Counselling Service

People usually contact us when they are in debt and not sure what to do or how to negotiate with creditors, when they need information about financial matters, when they want to look through their budget and see where the money is going or want to talk through the stresses of living on a low or restricted income.

All Care services are offered free of charge.  Please see our Corona Virus Service Advice message for details of how our services have changed in light of the current pandemic.


National Debt Helpline

​If you would like to contact the service you can telephone a financial counsellor, who can give you information about your particular situation and/or make an appointment for you with the most suitable Care service.

The telephone information service is available weekdays between 9.00am – 4.30pm

Phone 1800 007 007


After-hours Drop-in Service

Our drop-in service operates on Wednesday from 4:30pm till 6:30pm. Please arrive before 6:00pm to ensure that you can be seen by one of our friendly staff. 


This service provides the following:


  •    information on financial issues such as budgeting and

  •    options on dealing with debt. 

  • ​   a financial counsellor will prepare a budget if required

  • ​   makes referrals to other services where appropriate

  •    does not write or phone creditor’s on your behalf

  • ​   does not give out money


Outreach Service

Care operates outreach services at:

  • ​ Lanyon Community Centre

  •  Kippax Uniting Care

  • Gungahlin Child & Family Centre


For an appointment call 1800 007 007

Assessment Sessions

When you speak to a financial counsellor you may find that you need more than information over the telephone. An assessment session can be made to provide you with more detailed information and assessment of your financial situation or a referral to another service.  Assessment sessions may take up to an hour and you may need to wait to see a counsellor.

Financial Counselling Casework Service

This service is for people who have more complex needs requiring financial counselling and ongoing support and advocacy. The service works in a way that recognises underlying issues that affect people’s financial life and well-being.

In the casework service, you are allocated a financial counsellor. You and your counsellor work together. This may involve checking that you are legally liable for the debts, checking that you are receiving all your entitlements, undertaking an assessment of your current financial situation, explaining your options, contacting creditors to negotiate payment arrangements and linking to other supports that you request.


Housing Financial Counselling Service

This service assists Housing ACT and community housing tenants who have rental arrears. It includes short term or ongoing assistance for clients.


Gambling Financial Counselling Service

This service assists people who are affected by gambling. The financial counsellor can:

  • ​   provide assistance and support to clients or their families in relation to their financial issues

  • ​   provide options to assist in resolving financial matters

  • ​   refer to other specialist services where appropriate

National Debt Helpline

1800 007 007


Our range of e-newsletters cover topics including Covid-19 relevant support services, gambling counselling and support, financial abuse support and much more.