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Energy support programs

Whether you’re a homeowner or you rent when it comes to home energy needs it can be difficult to know where to start. Care offers a range of energy support programs that can help you when it comes to managing your energy bills.

Energy support voucher program

​In 2017 the ACT Government, ActewAGL and Care launched the Energy Support Voucher Program (ESVP), which was in response to a spike in energy prices. The program is designed to help anyone experiencing energy stress.  To date, the program has delivered over 3,000 vouchers to Canberra households. Through this program we can:

  • provide a $100 voucher off energy bills for ActewAGL customers (eligibility applies)

  • ensure you are receiving your utility concession

  • update your budget if requested

  • explore a payment plan that suits you 

  • arrange a plan with your energy provider financial hardship team to help reduce any outstanding arrears 

  • assist with referrals to other programs within Care

  • establish goals around your energy requirements/usage

  • refer through to ACT Government energy programs

If you would like an energy support voucher contact us on 1800 007 007 or email

Home Energy Tune-Up

The Home Energy Tune-Up initiative is a partnership between Care and Vinnies, with funding from the ACT Government. Through this initiative, Care and Vinnies can help you plan effective strategies to tune-up your home energy needs. 

  • Care can help you review your energy bills and usage, set up bill-paying systems, ensure you have access to concessions and rebates. If needed we can also link you to utility hardship programs. 

  • Vinnies' Energy Efficiency team can help increase your home's comfort and find the best ways to save on energy costs - more info can be found here. 

Care and Vinnies can help you to tune up your home energy needs so you can manage your energy usage and bills and stay comfortable at home. To make an enquiry and for more information visit the Home Energy Tune-Up website.

I keep a fairly close eye on my budget and I still learnt a few new things during this session. I found it really valuable - thank you. 

Energy support voucher client

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Here to help

If you would like support regarding your energy bills please contact Care.

1800 007 007

Energy support programs enquiry form

Thanks for submitting! We will get in touch soon. Please note that we call from a private number.

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