Defined Benefits Information Service (DBIS) 1300 209 642


Care Inc., through the Consumer Law Centre provides the free Defined Benefits Information Service (DBIS) for the ACT’s new Motor Accident Injuries (MAI) Scheme.


People injured in a motor vehicle accident in the ACT from 1 February 2020 are entitled to receive benefits under the MAI Scheme to help them recover - no matter who was at fault for the accident. The free DBIS provided by Care Inc., through the Consumer Law Centre, can assist you with information about the defined benefits available to you, how to apply, how to have a decision reviewed and where to get more help if you need it.

We can provide information by phone or in person to help you understand and help you navigate the new MAI Scheme. The DBIS will provide information to get you the help you need to get back on your feet.

For more detailed information on the MAI Scheme, you can visit

What can we help with?

The DBIS provides telephone and face-to-face information, referrals, and limited legal advice to support people in navigating the MAI Scheme. We provide:

  • Information on how the scheme operates, including the defined benefits available, the time limits for making an application (including a late application), the process of making an application, and the internal and external review processes available if you’re not happy with an outcome.

  • Limited legal advice about processes and procedures under the scheme, including options for pursuing an internal review or appeal to the ACT Civil and Administrative Tribunal (ACAT) and the time limits that apply.

  • Referrals for further advice if your matter is complex, including where legal representation may be required.

  • Appropriate referrals to other support or legal services for other issues identified during your conversations with our team.

If you had an accident before 1 February 2020 your claim will be handled under CTP, the previous third-party personal injury insurance scheme. This is the case even if you had not made a claim until after 1 February. As this is a legal process, the DBIS cannot assist you in making a claim under the CTP scheme but we can provide you with some information. If you need further assistance, please consider contacting the ACT Law Society

on (02) 6274 0300, who may suggest a lawyer or firm who can give you advice on making a claim.


The DBIS is an information service, not a legal advice service.

There are some limitations on what the DBIS can do for you. These include:


  • Representation in ACAT and other forums. We are an information and general advice service. This means we cannot represent you in ACAT or before a court with respect to the MAI Scheme (or CTP matter).

  • Advice about workers compensation. If you are injured in a motor vehicle accident while at work, you may be eligible to make a claim for benefits under either the new Motor Accident Injuries Scheme or Workers’ Compensation. We cannot advise on which scheme best suits your individual needs.


If you are in this situation, we suggest you speak to your union for more information on entitlements under Workers’ Compensation or you may contact the ACT Law Society to find a lawyer who can provide you with individual advice.

  • Advice about common law compensation. If you were injured in an accident where someone else was at fault, and you have a serious, ongoing injury, you may be eligible to pursue a common law claim for further benefits (in addition to defined benefits) by going to court. If you are in this situation, we suggest you contact the ACT Law Society to find a lawyer who can provide you with individual advice.


If you aren’t sure whether your query is within the scope of our service, please get in touch. Our team will provide what information we can, and when we cannot provide you with the services you need, refer you to other appropriate service providers who can.

How to contact us

You can contact the Defined Benefits Information Service by phoning: 1300 209 642

We operate from 9am to 5pm Monday to Friday (except public holidays).

If you need assistance from an interpreter, a translation service is available through the Translating and Interpreting Service (TIS National), which can be accessed by 131 450


We welcome feedback on your experiences with the Defined Benefits Information Service. You can give us your feedback by contacting the DBIS Telephone Service on 1300 209 642 or by sending your feedback in writing to or PO Box 763, Civic Square, ACT, 2608.

Where to get more information


If you are distressed as a result of you or a family member being involved in a motor accident, you may wish to contact your GP, social worker at the hospital, or a counselling service such as Lifeline (13 11 14)


Defined Benefits Information Service - Factsheet

Have you recently been injured in a motor vehicle accident?

People injured in a motor vehicle accident in the ACT are entitled to apply for benefits under the ACT’s new Motor Accident Injuries Scheme (MAIS) to help them recover - no matter who was at fault in the accident.  Find out more in our Fact Sheet.

DBIS Fact Sheet_Final-1.jpg

financial fairness for all

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219 London Cct

Canberra City

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