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Defined Benefits Information Service

Care Consumer Law provides free Defined Benefits Information Service (DBIS) for the ACT’s Motor Accident Injuries (MAI) Commission.

It is important that people injured in a motor vehicle accident in the ACT are familiar with the Motor Accident Injuries (MAI) Scheme. The MAI Scheme provides a number of benefits to anyone injured in a motor vehicle accident in the ACT – no matter who was at fault. The benefits available include:

  • treatment and care costs related to your injuries for up to five years

  • income replacement payments for up to five years

  • a quality of life benefit if your injury is significant and permanent

  • funeral and death benefits if your family member dies as a result of the motor accident

  • for more seriously injured people not at fault for the accident, the ability to receive a lump sum payment

Did you know?

Road accidents during COVID-19 lockdowns

Recent research by the Australian Road Research Board found that, between March and August 2020, lockdowns resulted in a 20 to 30 per cent reduction in road traffic, but only a 10 per cent reduction in fatal crashes, and an increase in the number of cyclist road deaths – thought to be related to the uptake of cycling for exercise during the lockdown period.

Another survey, conducted by the Australian Road Safety Foundation, found that during COVID-19 lockdown 1 in 4 drivers indicated that they took increased risks while driving on the road. Speeding was the most common risk during lockdown with a 17 per cent increase, followed by mobile phone usage (9 per cent increase), running a red light or stop sign (5 per cent increase) and drink driving (3 per cent increase). The survey also found 30 per cent of accidents actually occur within the person’s own home postcode.

If you have been injured in a motor vehicle accident in the ACT and want more information about your entitlements under the MAI Scheme, call the Defined Benefits Information Service (DBIS) on 1300 209 642. The DBIS operates from 9:00am to 5:00pm, Monday to Friday (except public holidays). We can also assist you if you need assistance from an interpreter.

Where to get more information:

​You can also find general information on the MAI Scheme in our factsheet or on the ACT MAI Commission's website.  ​

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Here to help

The free DBIS service can provide information about the defined benefits available to you, how to apply, how to have a decision reviewed and where to get more help if you need it.

1300 209 642

Your staff have been extremely helpful in providing advice and support in a very stressful situation. Your support has been very much appreciated

Care Consumer Law's client

Ground floor
19-23 Moore Street Turner ACT 2612

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GPO Box 2951, Canberra ACT 2601