End-of-year holiday shutdown details 

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Care would like to wish you a safe and relaxing Christmas/holiday season. Our service will be closed from COB Friday 23 December 2022 and will reopen on Tuesday 3 January 2023. Please see information below for each of Care’s programs:

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• Care Financial Counselling​

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To speak to a financial counsellor call the NDH phone service on 1800 007 007. The phone line operates until Friday 23 December 4:30pm and starts again Tuesday 3 January 2023 at 9:30am. During the shut down period you can continue to access the National Debt Helpline website for financial hardship information, resources and tools.

Wednesday evening after-hours: This service will recommence Wednesday 11 January 2023. 
 
 

• Care Consumer Law 

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The final after-hours legal clinic will be held on Wednesday 21 December 2022. During the shut down period you can access and review information about consumer protections on the ACCC website https://www.accc.gov.au/consumers.

The Defined Benefits Information Service will continue to operate until COB Friday 23 December 2022 and will resume on Tuesday 3 January 2023. 

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• Care Community Loans 

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New loan application for essential items (fridges/washing machines, car repairs & registration, medical/dental expenses) will be accepted until 16 December 2022, with all paperwork to be submitted no later than 16 December 2022 to allow for enough time to process applications. 

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Applications will resume as normal from Tuesday 3 January 2023. 

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• Community Education Program

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We will be processing energy support vouchers until COB Wednesday 21 December 2022.
Our community education groups will be starting up again mid to late January.