National Debt Helpline - 1800 007 007
If you are experiencing financial trouble, you should seek assistance by calling the National Debt Helpline. The telephone information service is available weekdays between 9.00am – 4.30pm.
In the ACT, Care manages the National Debt Helpline, and one of our trained financial counsellors will assess your situation and provide you with free advice to assist you. If your matter is more complex and requires a follow up, then you will be able to schedule for an appointment to see a financial counsellor.
When you call try to have the following information at hand:
details of your situation
details of your income
a list of all debts
current and outstanding bills
copies or information about any court documents you have received
letters about bills and debts that seem urgent
Even if you don't have everything, we can still provide you with assistance when you call.
National Debt Helpline Online Chat Feature
The National Debt Helpline has launched a live chat feature on their website (ndh.org.au).
People who are worried about their financial situation or are experiencing financial issues can communicate with a financial counsellor, online, through the free and confidential chat feature.
After being asked to fill out some basic details, users will then be put through to a financial counsellor. All chat data will remain confidential and secure.
The live chat feature is available 9am till 4:30pm, Monday to Friday, on the National Debt Helpline website (via the live chat icon in the bottom right-hand corner).
The National Debt Helpline is operated by Care in the ACT.
If you are experiencing financial difficulty do not hesitate to call 1800 007 007. You can also access the live chat feature and other helpful resources from the NDH, visit ndh.org.au.