Court

The Consumer Law Centre of the ACT

The CLC is a not-for-profit government-funded community legal centre established as a program of Care Inc in 2003. The CLC was previously known as the Consumer Credit Legal Service which began in 1995.

We offer free legal advice on consumer credit (mortgages, credit cards and personal loans), debt recovery, banking, bankruptcy, insurance, simple contracts, and general fair trading and consumer protection. We provide once-off advice, either over the phone or in person, to any resident of the ACT or for any matter with an ACT connection. We do not advise businesses.

  • The CLC is a nationally accredited community legal centre under Community Legal Centres Australia’s National Accreditation Scheme.

  • In addition to direct client work, the CLC works towards improving legal protection for consumers, and raising awareness and understanding of consumer’s rights in the ACT through community legal education, free resources and outreach. The CLC also makes regular submissions to government with the aim of improving access to justice for members of our community by reforming laws that we think are unjust and unfair.

  • We are a member of the Community Legal Centres Australia, the peak body for state community legal centres in Australia.

Our legal work

We offer free legal advice on consumer credit (mortgages, credit cards and personal loans), debt recovery, banking, bankruptcy, insurance, simple contracts, and general fair trading and consumer protection. We provide once-off advice, either over the phone or in person, to any resident of the ACT or for any matter with an ACT connection. We do not advise businesses.

We run the ACT’s Defined Benefit Information Service (DBIS) which provides information and limited legal advice in relation to the ACT’s new Motor Accident Insurance Scheme.

Financial Abuse Legal Assistance

The Consumer Law Centre specialises in assisting clients who have experienced financial abuse and economic hardship arising from family violence. We prioritise clients experiencing financial abuse and family violence in our casework and representation practice. We also raise awareness in the community through community legal education and advocacy aimed at raising awareness about the impacts of financial abuse.

Our Wednesday Evening Legal Clinic is our advice service provided for people who are unable to come to appointments during the day because of work or study. The Clinic is held every Wednesday from 5:30-7:30pm - by appointment only.

Our collection of self-help resources are available to assist you in the resolution of your legal issue, however they should not be considered an alternative to seeking legal advice. Click here to access this collection. 

How to find us

​Our opening hours are 9am to 5pm, Monday to Friday.

Our street address is
Level 1, Waldorf Building

2 Akuna Street

Canberra City, ACT

The Consumer Law Centre office is located in the Waldorf Building. Here's how you can find it:

  1. Look for the Nesuto arcade and the Akuna Mini Mart. Go through the sliding doors.  

  2. Walk up the ramp.

  3. Go through the sliding doors and turn left

Our Other Work

 

We pride ourselves on undertaking systemic advocacy and law reform work in areas of consumer credit, debt recovery, banking, simple contracts, general fair trading and consumer protection. We aim to empower consumers by working towards reforming laws that are unjust and unfair.

Our advocacy work involves:

  • Engaging in public government inquiries;

  • Writing private submissions to government agencies;

  • Communicating with politicians and other decision-makers;

  • Active membership in peak bodies.

 

 

For more information about our policy and law reform work, please refer to the publications page.

ACT Law Directory

 

If we cannot help in the resolution of your matter, these ACT organisations may be able to provide assistance, support or information. Download the pdf. For a more comprehensive list, see the ACT Free Law Directory.

If have any questions or need to seek legal advice, please call us on (02) 6143 0044 or email clc.admin@carefcs.org

To contact the Defined Benefit Information Service regarding the new Motor Accident Injuries Scheme, please call 1300 209 643.

If you have difficulty reaching us, please leave a message - we are a very small centre and rely on the great support of volunteers for administrative assistance. 

financial fairness for all

Contact Us

Address

Level 4, CCG House

219 London Cct

Canberra City

© Copyright 2020 by Care